This Refund Policy ("Policy") applies to the following purchases: all CMY Cubes products and items.

Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

1. General

We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy. Any benefits set out in this Policy may apply in addition to your rights under the Australian Consumer Law.

2. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The Australian Consumer Law provides a set of Consumer Guarantees that protect consumers when they buy products and services. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. Further information is available from the website of the Australian Competition and Consumer Commission.

3. Cancellation and Change of Mind

We do not offer a refund if you change your mind, or find the same product or service cheaper elsewhere.

4. Products Damaged During Delivery

In the event that the product you ordered has been damaged during delivery, please contact us as soon as possible, and within 30 days of receiving the product. Any damaged product must be returned in the condition in which it was received, together with any packaging and other items you received with it. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it.

5. Lost or Non-Delivered Parcels

Claims for parcels that are lost in transit, or marked delivered but not received, are handled under our Shipping Policy (cmycubes.com/policies/shipping-policy). This includes the 30-day claim window from the expected delivery date, and the treatment of parcels that the carrier has confirmed as delivered to the correct address. Nothing in that policy limits your rights under the Australian Consumer Law.

6. Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement, or refund for a product or service purchased by you if:

• You misused the product in a way that caused the problem.
• You knew of, or were made aware of, the problem before you purchased it.
• You asked for a service to be done in a certain manner, or asked for alterations to a product against our advice, or you were unclear about what you wanted.
• Any other exceptions that apply under the Australian Consumer Law.

7. Shipping Costs for Returns

If a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we will bear the cost of shipping the product back to us, as well as the cost of shipping any replacement product to you.

If the returned product can easily be shipped or returned, you are responsible for organising its return to us. If it is eligible for a repair, replacement, or refund under this Policy (including under the Australian Consumer Law), we will reimburse you for reasonable postage, shipping, or transportation costs. If the product is too large, too heavy, or otherwise too difficult to return, and is believed to be eligible, we will organise and pay for its return or collection.

If we organise and pay for the inspection, postage, shipping, transportation, or collection of a returned product, and it turns out not to be eligible for a repair, replacement, or refund under this Policy (including under the Australian Consumer Law), then you will be required to pay those costs.

8. Response Time

We aim to process any request for a repair, replacement, or refund within 3 to 5 days of receipt.

9. How to Return Products

Contact us at hello@cmycubes.com to discuss a return. Unless otherwise defined at our sole discretion, we will pay all refunds in the same form as the original purchase, or to the same account or card used to make the original purchase. To be eligible for a refund, repair, or replacement, you must provide proof of purchase. You may be required to provide government-issued identification to qualify.

10. Contact Us

If you wish to speak to us about this Policy, or about any refund, repair, or replacement, please contact us at hello@cmycubes.com.